FAQs

• How do I book a delivery/removal?

  It’s very easy. Put in your collection and delivery address, select which item(s) you would like to move using our search bar or inventory list and click “Next” to get your price. Choose the date and time of the collection, pay and your move is booked.

• What happens once I have booked my move?

  Once your move has been booked you will receive a receipt and a booking confirmation email outlining all the details of your move. A trained and professional transport provider will then arrive at your collection address at your specified time to complete your move. You won’t have to do anything else! You can just sit back and relax.

  If you have selected an any-time or morning/afternoon slot we will email and text you with an accurate collection time at least 24 hours beforehand.

• What if I am late?

  If you are late please notify us as early as possible. We will try our best to accommodate any delays; however, if our transport providers have other bookings and we can not arrange someone else you will have to make a new booking.

• What if my driver is late?

  We or our transport providers will always contact you to notify you of any delays. If you are unable to wait then please contact us using the phone number or email address provided on the website. We will try our best to provide you with another transport provider. If we cannot do this we will issue a full refund.

• How do I pay?

  Payment is made in two ways:

  1. Using the check out when you have got your instant quote via the booking page; or

  2. Via a payment link that we email or text you. A payment link will only be used if you have gone through the “I have something else” option.

• Is there a cancellation fee?

  You can cancel your move for free up to 48 hours before the day of your move For example a booking on the 5th would need to be cancelled before midnight on the 2nd . If you have to cancel your move within 48 hours a fee will be charged. See our terms and conditions “12.1 Cancellation fees” for more information.

• Can I travel in the van?

  It is down to the drivers discretion and the number of available seats in the van.

• What if I need to make changes to my booking?

  Contact us by phone or email, this is provided on the website. You can make any changes up to 48 hours before your move date. If you need to make changes within 48 hours, we will try our best to accommodate these changes; however, you may need to make a new booking.

• Does my quote include parking fees?

  No, you must pay any parking fees directly to the driver on completion of your move.

• Are your transport providers insured?

  Yes, all transport providers have motor insurance, goods in transit insurance and public liability insurance. Transport providers send proof of this before completing any moves with us.

• Will the transport providers help me move?

  Yes. If you have selected the 1 man option they may require assistance depending on the item(s) being transported.

• Do you offer a packing service?

  No. Any item(s) will need to be packed by yourself and ready to be moved.

• Do you offer a assembly/disassembly service?

  No. We ask any items disassembly is completed 30 minutes prior to your collection time.

• Does my quote include toll charges?

  No. These will need to be paid directly to our transport providers on completion of your move.