Privacy Policy

What is included in a privacy notice?

  • VanaMango Limited (“VanaMango, “we” “us”) takes the privacy rights of all individuals who use our website very seriously. In this Privacy Notice we explain who we are, how we collect, share and use personal information about individuals and how you (the reader) can exercise your privacy rights
  • This Privacy Notice applies to any individual who visits our website at www.vanamango.co.uk (“Website”) or who otherwise gives us information either voluntarily or automatically when they interact with us online or otherwise.
  • You should read this this Privacy Notice to the end so that you know what we do and what your rights are.

VanaMango

  • We are VanaMango Limited registered in England and Wales under company number 13398865 and have our registered offices at 2 Raker Close, Wheldrake, York, North Yorkshire, England, YO19 6NE (“VanaMango”, “we”, “our” or “us”.)
  • We provide an online booking platform to individuals (“you” or “your”) to obtain quotes from our pre-selected community of ‘man and van’ drivers and removal companies (each a “Driver”) offering logistical services so you can select the date, time and price best suited for your needs and we provide the technical support to connect you with a Driver.

Information collected by VanaMango when you visit our website

  • If you are visiting our website, then we generally collect the following information automatically. We also collect this information if you use the website to book a Driver.
  • Whenever you visit our website information about your device, location, IP address and browser can all be collected by us. Depending on the device you are using and how it is set up we may collect information such as:
    • IP address;
    • Device type (OS, model and manufacturer)
    • unique device identification number
    • Your browser
    • Where you are located (e.g. country or city-level location)
    • other technical information supplied by your ISP or device.
  • We may also collect information about the pages you visited on our website and how long you spent there as well as which and which links you clicked on. We do this so we can understand how people use our website and what we can do to improve the experience for users.
  • Some of this information is collected using cookies and similar tracking software. You can read more about that in our [Cookie Notice] [below in our Cookie Notice]
  • If you decide to contact us by email, then we will collect the information your give us in your email. This will usually be similar to the information we collect when you use our website to book a Driver

Personal information collected by VanaMango when using our services

  • If you decide to book a job through our website we will collect the personal information that you give us voluntarily through our Website. This will usually be through you completing an online booking or sending us an email via the address shown on the site. This information might include:
    • Your name and full address
    • Your contact information e.g. your email address and a telephone number
    • Your full home and/or business address
    • Certain payment information
    • Any other personal information that you give to us to help us book you a Driver.
  • The above list is just an example of the information we might need but any personal information you give to us will be dealt with as set out in this Privacy Notice. If you want to know why we are asking for certain information, then just ask us and we will explain.
  • We will also collect the same information automatically as we set out above. Most of the personal information we collect is provided by you, but we also collect information from other sources.
  • If you give us information about your health or another type of special category data then we will only process this with your consent.

Information collected about drivers

  • We will collect the same information as we would anyone else engaging our services or visiting our website but we will also collect:
    • Driving license information
    • Details of your insurance policies covering your business
    • Information about anyone else connected with your business
    • Information held by the DVLA, insurers, banks or other parties we need to request information from to verify your identity
    • Any other information we need to onboard you to our system.

Why VanaMango collects information about you

  • The information we collect form you when you use our Website to book a Driver is need so that we can match your requirements with a suitable driver. We need to know where you are and where you want your items to be moved to.
  • We collect certain other information automatically to help us understand who uses our site and analysis how we can improve our services.

Who we share your personal information with and when we do it

We will share your personal information with the Driver or removal company we select to complete your booked job. If that Driver cannot complete your booking as requested then we may share your personal information with another Driver or removal company or in some circumstances a third party service provider.

Legal basis for processing personal information

  • We must have a legal basis to collect and process personal information. Data protection laws set out the legal basis we can use and which one we rely on will depend on the circumstances and context of collection.
  • We normally collect and process information so we can arrange for a Driver to complete your booking or the processing is in our legitimate business interests which are not overridden by your fundamental rights. We will also process certain information with your consent.
  • Sometimes we will have to process or share personal information because we have a legal obligation to do so or need to exercise, establish or defend legal claims.
  • We will tell you at the time if we need information to perform a contract or to comply with a legal requirement and if providing us with that information is mandatory (as well as what will happen if you don’t give us the information).
  • If you have questions or need more information about the legal basis we rely on to collect and process your personal information then email us at [email protected]

Keeping personal information secure

  • We use appropriate technical and organisational measures to protect your personal information
  • We have taken appropriate safeguards to require that the personal information we process will remain protected in accordance with this Privacy Notice.

The length of time we keep personal information

  • We will keep information for as long as we have a legitimate business interest to do so which may be indefinitely if we continue to have a relationship.
  • If we cease to have a legitimate business interest to process your personal information, we will either delete or anonymise it or. If this is not possible (E.g. Because our backup files include your personal information) then we will securely store your personal information and stop further access and processing until it can be deleted.
  • If you have questions or need more information about the legal basis, we rely on to collect and process your personal information then email us at [email protected]

Your rights

Under UK data protection laws, you have certain data protection rights which are the right to:

  • ask for access to your personal information and other supplementary information
  • ask for correction if any of your information is not accurate or to complete missing information, we hold on you
  • ask for your personal information to be erased, in certain circumstances
  • receive a copy of the personal information you have provided to us or have this information sent to a third party. We will provide any information requested in a electronic format that a computer can read E.g. a word doc.
  • object at any time to our processing of your personal information
  • object in certain other situations to the continued processing of your personal information
  • restrict us form processing your personal information in certain circumstances.
  • We respond to all requests received from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. The best way to contact us is by email at [email protected]
  • If you want more information about your rights under the GDPR please see “the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.

Marketing emails

If you want to unsubscribe from any marketing emails that you receive from us, then email your request to [email protected] (subject line ‘unsubscribe’). We will process all requests as quickly as possible, but it may take up to 10 working for this to become effective.

Updates to this privacy notice

This privacy notice was last updated on [30 December 2021]. We regularly review our procedures and may update this Privacy Notice from time to time by publication to our website www.vanamango.co.uk

How to contact us

If you have questions or need more information about the legal basis, we rely on to collect and process your personal information then email us at [email protected]

 Simple cookies policy

We use cookies on our website. These are pieces of software that are placed on your device that can help make the site run smoothly (E.g. remembering which page you visited) or to help us track how the site is used. You can find out more about cookies and how to control them in the information below.

If you do not want to use Cookies, then you can disable them by changing your browser settings so that the website cannot place cookie son your device. This might mean the website does not run as well.

Cookie type What do these cookies do
Strictly necessary cookies These cookies are necessary for our website to function. They cannot be switched off and are usually only set because of an action taken by you such as requesting certain privacy settings or filling in forms. You can use your browser settings to block or alert you about these cookies, but some parts of the site will not then work. This type of cookie does not store any information that could directly identify you.
Performance cookies These Cookies let us count visits and monitor the use of our website. We use them to improve the site and tell us which pages are popular and how they are used. The information gathered by these cookies is aggregated and put into analytical reports. If you block this type of cookie using your browser, we will not be able to monitor your visit.

 
Targeting cookies These cookies help advertising target you with specific information related to your browsing history. They do not store personal information but are unique to you which is why you will see adverts relevant to you. If you set your browser to block these cookies you will not receive targeted adverts.